McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
My Account
Shopping Cart 0 item(s)
View Cart
Home>Shipping & Returns Policy
 

Shipping & Returns Policy

What is your shipping policy?

Most orders ship within 5 business days. You will receive an email when your order is placed and when your order is shipped. A tracking number will be included in the shipping notification email.


What is your return policy?

We want you to be happy. You have 30 days from the shipped date to return to us at your expense, any unused, new merchandise for a refund minus shipping charges and a 10% restocking fee. 

If the product is broken or you feel doesn't work correctly, please contact the manufacturer for warranty service. 

If we screwed up the order, we'll make it right, replace the item and eat the shipping costs to send you the correct item and to return the wrong one. Simple and fair.

  • Returns and refunds are only accepted for items purchased via www.nettac.com.
  • Items must be returned in its original condition and include the original packaging. All returns will be inspected to confirm they meet this criteria.
  • It is highly suggested to use a traceable shipping method for all returned items. If we don't receive it, we can't refund it.
  • If an item is being returned for credit, no credit will be issued until the item has passed our inspection.
  • Shipping and handling charges are not refundable. The customer is responsible for all shipping charges and insurance on all return shipments.
  • All returns or exchanges will be charged a 10% restocking fee (unless we shipped you the wrong item).
  • Exchanges for a more expensive item will require paying the difference before the new item can ship.
  • Any deviation from the return policy outlined above will result in a delay of your refund, additional restocking fees or refusal of your return.